IP Telephony

Many organisations are migrating to a hosted IP telephony environment as their legacy systems reach the end of their life. You need a partner that not only understands converged networks, but one that understands how telephony can fit into your business processes and make them more efficient to ensure the transition is as smooth as possible.

Redcentric has created IP telephony migration strategies for public and private sector organisations that are looking to get more from hosted IP telephony service than just dial tone. Our extensive knowledge of enterprise telephony platforms combined with our proven implementation skills makes us one of the most trusted providers of converged communications in the UK. Our complete IP telephony service offering includes:

  • ROI analysis and business case consultation
  • Proven process for implementation of greenfield and migration projects
  • End-to-end solution design encompassing network QoS requirements, bandwidth security and resilience
  • Third party applications integration to provide added functionality

THE BENEFITS OF HOSTED IP TELEPHONY

Easy-management

Increase customer experience

Transfer calls through to relevant staff or department to improve satisfaction

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Enable mobility

Redirect calls to mobiles or other landlines to increase employee mobility and availability

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Integration with additional features

Meet regulatory requirements with call recording or increase productivity with unified communications

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Integrate with existing systems

Integrate with PBX’s using SIP Trunks and streamline efficiencies by integrating with CRM software

Productivity

Increase productivity

Call reports allowing you to monitor trends and patterns to improve business efficiencies

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Reduce costs

Eliminate the need for separate ISDN line rental by using PSTN connectivity for your telephony solution

HOW HOWDENS JOINERY REDUCED COSTS USING HOSTED IP TELEPHONY

Howdens Joinery

When Howdens Joinery looked to modernise its 500 in-house PBX telephony systems, it partnered with Redcentric to move to a highly available, resilient and cost-effective hosted IP telephony platform. It not only significantly reduced capital and operational cost, it also equipped them with a cast-iron disaster recovery strategy for voice and a scalable, flexible option to accommodate future growth.

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IP Telephony Case Studies