Evans Cycles case study

Evans Cycles is the largest cycle retailer in the UK, providing quality, maximum choice and value to consumers. Across the UK it has 50 stores and a thriving ecommerce operation.

The challenge

  • Existing corporate PBX was at end of life and no longer met the organisations needs
  • A mismanaged calls and lines estate by a telephony third party, with evidence of overcharging
  • Traditional tape backup was not always 100% reliable and consumed hours of administration resources time
  • A growing data estate of 2TB+ adding to the pressure on the backup system
  • Wanted to increase disaster recovery (DR) and business continuity provisioning

The solution

  • By moving Evans Cycles onto an online managed backup service this transformed restoration speeds, removed the administration burden and added a layer of DR to data management
  • Moved Evans Cycles' Head Office onto hosted IP telephony platform moved over the entire calls and lines estate to Redcentric
  • 20% reduction in IT costs through backup, IP telephony, calls and lines and, in the future, networks and server hosting
  • Online backup is automated and proactively monitored reducing costs and freeing the System Administrator from low value tasks
  • Able to bring on-line new stores quickly and cost-efficiently

Why Redcentric

  • End-to-end portfolio
  • Could provide significant performance improvement with cost reduction
  • Could offer speed, agility and flexibility of Cloud services

Industry / Sector



  • Managed Backup Service
  • Virtual Server Hosting / IaaS
  • Managed Firewall
  • Managed Network Service
  • Managed IP Telephony Service
  • Two Factor Authentication Service
  • Calls & Lines
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