Redcentric offers the highest levels of class of service 24 hours a day, 7 days a week. With rapid response times and coverage of IBM and CA suite of mainframe system products, we can offer support from highly skilled and knowledgeable staff whenever the customer requires it.
Software support services
Redcentric's mainframe software support service can be operated off-site from Redcentric's offices as well as from the client site or a mixture of both if required.
Redcentric can offer the service across any required time frame from a standard 8 x 5 to 24 x 7 coverage, either on a full time or part time basis with a stand-by and call out service for out of hours support.
The service will be provided by a 'virtual team' from a pool of multi-skilled resources from within our mainframe system support team, all of whom are Senior Technical Consultants. The use of a shared team enables Redcentric to achieve economies of scale that are offered to you in the form of lower operating costs for the service.
This service will enable you to:
- reduce resource costs and the associated overheads
- ensure the availability of current technical knowledge
- remove the need for technical training
- improve the level of service competence
- remove the issues of resourcing, such as recruitment
- provide optimum service availability - no sickness and holiday absence
- minimise the need for line management
Redcentric has a team of dedicated mainframe specialists that can provide support for all components of your mainframe environment.
With an average of 20 years experience per consultant, Redcentric is the ideal company to take over the support and development of your legacy systems and all the associated problems supporting legacy mainframe systems can give today's IT management.
With a team of mainframe support and development specialists, Redcentric can provide support for all mainframe legacy applications.
Each consultant is equipped with skills in COBOL,PL/1, IDEAL, CICS, VSAM and batch scheduling as well as standard mainframe utilities, and can offer 24/7 support.
If you need to develop your mainframe applications, but don't have the skills in house, we can help you.
All our technicians are trained in ITIL best practices and already provide support to many large blue chip organisations.
Whatever your mainframe requirements, Redcentric can meet them.